Customer Service Representatives salary

What Customer Service Representatives earn across the United States and in the largest metro areas — the official BLS OEWS May 2025 figures.

National wages — United States

Nationally, BLS estimates 2,595,750 Customer Service Representatives jobs — 1.7% of all US employment. The national median wage is $44,770 a year ($21.53 an hour) and the mean is $46,590 a year, per the U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 estimates (released May 15, 2026), retrieved October 27, 2026.

Wage level	Hourly	Annual
Mean	$22.40	$46,590
10th percentile	$15.27	$31,750
25th percentile	$17.72	$36,870
Median (50th percentile)	$21.53	$44,770
75th percentile	$24.89	$51,780
90th percentile	$30.57	$63,590

Median pay by metro area

Metro area	Median annual	Median hourly	Employment	vs US median
San Francisco-Oakland-Fremont, CA	$57,830	$27.80	19,930	+29.2%
Seattle-Tacoma-Bellevue, WA	$53,550	$25.75	25,840	+19.6%
Boston-Cambridge-Newton, MA-NH	$49,920	$24.00	37,780	+11.5%
New York-Newark-Jersey City, NY-NJ	$49,590	$23.84	125,570	+10.8%
Minneapolis-St. Paul-Bloomington, MN-WI	$49,480	$23.79	38,630	+10.5%
Los Angeles-Long Beach-Anaheim, CA	$48,840	$23.48	66,590	+9.1%
San Diego-Chula Vista-Carlsbad, CA	$48,730	$23.43	14,030	+8.8%
Portland-Vancouver-Hillsboro, OR-WA	$48,650	$23.39	12,720	+8.7%
Denver-Aurora-Centennial, CO	$48,590	$23.36	23,560	+8.5%
Riverside-San Bernardino-Ontario, CA	$47,150	$22.67	15,180	+5.3%
Chicago-Naperville-Elgin, IL-IN	$47,100	$22.65	75,240	+5.2%
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD	$47,070	$22.63	41,740	+5.1%
Phoenix-Mesa-Chandler, AZ	$46,410	$22.31	68,930	+3.7%
Washington-Arlington-Alexandria, DC-VA-MD-WV	$46,220	$22.22	36,750	+3.2%
St. Louis, MO-IL	$45,800	$22.02	23,760	+2.3%
Dallas-Fort Worth-Arlington, TX	$44,990	$21.63	96,930	+0.5%
Charlotte-Concord-Gastonia, NC-SC	$44,980	$21.63	26,120	+0.5%
Detroit-Warren-Dearborn, MI	$44,730	$21.51	31,310	-0.1%
Austin-Round Rock-San Marcos, TX	$43,720	$21.02	32,690	-2.3%
Baltimore-Columbia-Towson, MD	$42,850	$20.60	17,480	-4.3%
Atlanta-Sandy Springs-Roswell, GA	$42,710	$20.54	59,990	-4.6%
Tampa-St. Petersburg-Clearwater, FL	$42,660	$20.51	34,150	-4.7%
Orlando-Kissimmee-Sanford, FL	$40,530	$19.48	35,690	-9.5%
Houston-Pasadena-The Woodlands, TX	$40,380	$19.42	65,510	-9.8%
Miami-Fort Lauderdale-West Palm Beach, FL	$39,560	$19.02	63,440	-11.6%

Each metro page carries the full OEWS wage distribution, the employment figures, and the estimated take-home pay on that metro's median under 2026 tax rules.

Sources

Wage data: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 estimates (released May 15, 2026), retrieved October 27, 2026 — bls.gov/oes. Take-home estimates are computed by this site's paycheck engine with 2026 rules.