Customer Service Representatives salary in Washington-Arlington-Alexandria, DC-VA-MD-WV
Official BLS OEWS May 2025 pay for Customer Service Representatives in the Washington-Arlington-Alexandria, DC-VA-MD-WV metro area — and the estimated take-home pay on the median wage under 2026 District of Columbia tax rules.
Take-home estimate: single filer, no dependents, no pre-tax contributions, paid biweekly, a full year of W-2 wages in District of Columbia; city and local taxes are not included. Full breakdown below.
The figures
The median Customer Service Representatives in the Washington-Arlington-Alexandria, DC-VA-MD-WV metro area earns $46,220 a year ($22.22 an hour), according to the BLS OEWS May 2025 estimates (full citation in Sources). The middle half of Customer Service Representatives in Washington-Arlington-Alexandria, DC-VA-MD-WV earn between $38,270 and $58,160 a year. At the ends of the distribution, the lowest-paid 10 percent earn $35,640 or less and the top 10 percent earn $73,150 or more. BLS estimates 36,750 Customer Service Representatives jobs in the Washington-Arlington-Alexandria, DC-VA-MD-WV area — 11.718 of every 1,000 jobs in the area, a location quotient of 0.7 (well below the national concentration). That is 1.4% of all Customer Service Representatives employment in the United States (2,595,750 jobs nationally). By employment, Washington-Arlington-Alexandria, DC-VA-MD-WV is the #12 largest of the 25 covered metro areas for Customer Service Representatives. In aggregate, Customer Service Representatives in Washington-Arlington-Alexandria, DC-VA-MD-WV earn about $1.85 billion a year (BLS employment multiplied by the mean wage). At the mean wage, the engine's take-home is $40,633.52 a year, so the aggregate take-home of Washington-Arlington-Alexandria, DC-VA-MD-WV Customer Service Representatives is about $1.49 billion. BLS reports a relative standard error of 3.5% for this employment estimate. Ranked by median pay, Washington-Arlington-Alexandria, DC-VA-MD-WV stands #14 of the 25 metro areas covered on this site for Customer Service Representatives. By employment, Customer Service Representatives is the #16 largest of the 30 covered occupations in Washington-Arlington-Alexandria, DC-VA-MD-WV. Placed against the national distribution for Customer Service Representatives, the Washington-Arlington-Alexandria, DC-VA-MD-WV median of $46,220 falls between the national median ($44,770) and the national 75th percentile ($51,780). Across all occupations, the Washington-Arlington-Alexandria, DC-VA-MD-WV median is $71,060 a year — Customer Service Representatives pay is 35.0% below the area's overall median.
Wages in detail
| Wage level | Hourly | Annual |
|---|---|---|
| Mean | $24.15 | $50,240 |
| 10th percentile | $17.13 | $35,640 |
| 25th percentile | $18.40 | $38,270 |
| Median (50th percentile) | $22.22 | $46,220 |
| 75th percentile | $27.96 | $58,160 |
| 90th percentile | $35.17 | $73,150 |
What the wage distribution says
The top 10 percent of Customer Service Representatives in Washington-Arlington-Alexandria, DC-VA-MD-WV earn 2.1 times what the bottom 10 percent earn ($73,150 against $35,640). The middle half spans $19,890 — from $38,270 to $58,160. Hourly, the 90th percentile ($35.17) is 2.05 times the 10th ($17.13). In the upper half of the Washington-Arlington-Alexandria, DC-VA-MD-WV distribution, the 75th percentile wage of $58,160 takes home $46,506.02 and the 90th percentile wage of $73,150 takes home $56,911.18 — $10,405.16 more net for $14,990 more gross. Against the median take-home of $37,644.42, the top decile keeps 1.51 times as much. The mean wage of $50,240 sits 8.7% above the median: higher-paid Customer Service Representatives pull the average up in Washington-Arlington-Alexandria, DC-VA-MD-WV. Among the 30 covered occupations in Washington-Arlington-Alexandria, DC-VA-MD-WV, Customer Service Representatives ranks #20 by median pay. In the Washington-Arlington-Alexandria, DC-VA-MD-WV wage ladder of covered occupations, Customer Service Representatives sits between Miscellaneous Assemblers and Fabricators at $46,400 and Waiters and Waitresses at $46,040. Customer Service Representatives accounts for 1.2% of all employment in the Washington-Arlington-Alexandria, DC-VA-MD-WV metro area. The average covered metro employs 43,582 Customer Service Representatives; Washington-Arlington-Alexandria, DC-VA-MD-WV employs 0.8 times that.
Take-home pay on the median wage in District of Columbia
Single filer, no dependents, no pre-tax contributions, paid biweekly, a full year of W-2 wages in District of Columbia; city and local taxes are not included:
| Gross pay (annual) | $46,220.00 |
|---|---|
| Federal income tax | $3,366.40 |
| Social Security (FICA) | $2,865.64 |
| Medicare (FICA) | $670.19 |
| District of Columbia income tax | $1,673.20 |
| Total deductions | $8,575.58 |
| Net pay (annual) | $37,644.42 |
| Net pay per biweekly paycheck | $1,447.86 |
| Total deduction rate | 18.55% of gross |
At the median, $37,644.42 of the $46,220 gross is kept ($1,447.86 per paycheck) — a deduction rate of 18.55%. The deduction rate moves with pay: 16.45% at the 10th percentile, 17.08% at the 25th percentile, 20.04% at the 75th percentile, 22.20% at the 90th percentile. Between the 25th and 75th percentile wages, annual take-home rises by $14,772.16 on a gross rise of $19,890.
The same engine at the other published points of the Washington-Arlington-Alexandria, DC-VA-MD-WV wage distribution:
| Wage point | Net per year | Net per paycheck | Deduction rate |
|---|---|---|---|
| 10th percentile ($35,640) | $29,778.04 | $1,145.31 | 16.45% |
| 25th percentile ($38,270) | $31,733.86 | $1,220.53 | 17.08% |
| Median ($46,220) | $37,644.42 | $1,447.86 | 18.55% |
| 75th percentile ($58,160) | $46,506.02 | $1,788.69 | 20.04% |
| 90th percentile ($73,150) | $56,911.18 | $2,188.89 | 22.20% |
Across the published distribution, take-home pay runs from $29,778.04 a year at the 10th percentile to $56,911.18 at the 90th — a spread of $27,133.14 of net pay inside one occupation and one metro area.
For scale: across all occupations, the Washington-Arlington-Alexandria, DC-VA-MD-WV median wage of $71,060 takes home $55,576.74 a year ($2,137.57 per paycheck, deduction rate 21.79%). The Customer Service Representatives median take-home of $37,644.42 sits $17,932.32 (32.3%) below the area-wide median take-home of $55,576.74.
Multi-state metro area. Washington-Arlington-Alexandria, DC-VA-MD-WV also covers parts of Virginia, Maryland, West Virginia. The take-home estimate above uses District of Columbia rules — the metro area's primary state. If the job is based in another part of the metro area, the state tax changes: see the Virginia, Maryland, West Virginia paycheck calculators.
Run your own numbers
Your own withholding depends on your Form W-4, your benefits and your other income — run your exact figures through the calculator:
Against the national median
Nationally, the median Customer Service Representatives earns $44,770 a year ($21.53 an hour). The Washington-Arlington-Alexandria, DC-VA-MD-WV median of $46,220 is $1,450 (3.2%) above the national median.
The means rank the area the same way: $50,240 a year in Washington-Arlington-Alexandria, DC-VA-MD-WV against $46,590 nationally, a gap of $3,650 (7.8%).
Set against the whole local market, the Customer Service Representatives 90th percentile of $73,150 is 42% of the Washington-Arlington-Alexandria, DC-VA-MD-WV all-occupations 90th percentile ($174,600), and its 10th percentile of $35,640 is 98% of the area-wide 10th ($36,260).
| Median annual | Median hourly | Mean annual | |
|---|---|---|---|
| Washington-Arlington-Alexandria, DC-VA-MD-WV | $46,220 | $22.22 | $50,240 |
| United States | $44,770 | $21.53 | $46,590 |
Frequently asked questions
What is the median salary for Customer Service Representatives in Washington-Arlington-Alexandria, DC-VA-MD-WV?
$46,220 a year ($22.22 an hour), per the BLS OEWS May 2025 estimates. The mean is $50,240 a year. Ranked by median pay, Washington-Arlington-Alexandria, DC-VA-MD-WV stands #14 of the 25 covered metro areas for this occupation.
What is the take-home pay on $46,220 in District of Columbia?
About $37,644.42 a year ($1,447.86 per biweekly paycheck) for a single filer with no dependents and no pre-tax contributions, under 2026 rules — a total deduction rate of 18.55% of gross. At the 75th percentile wage of $58,160, take-home is $46,506.02.
How does pay in Washington-Arlington-Alexandria, DC-VA-MD-WV compare with the national median for Customer Service Representatives?
The Washington-Arlington-Alexandria, DC-VA-MD-WV median of $46,220 is $1,450 (3.2%) above the national median of $44,770 a year. At the top of the distribution, the local 90th percentile is $73,150, against a national 90th percentile of $63,590.
How much do the top 10% of Customer Service Representatives earn in Washington-Arlington-Alexandria, DC-VA-MD-WV?
$73,150 a year or more ($35.17 an hour or more), per the BLS OEWS May 2025 estimates.
What is the take-home pay at the 90th percentile for Customer Service Representatives in Washington-Arlington-Alexandria, DC-VA-MD-WV?
On $73,150 a year, the engine gives a take-home of $56,911.18 a year ($2,188.89 per biweekly paycheck) in District of Columbia under the same assumptions — a deduction rate of 22.20%.
How many Customer Service Representatives jobs are there in Washington-Arlington-Alexandria, DC-VA-MD-WV?
BLS estimates 36,750 Customer Service Representatives jobs in the Washington-Arlington-Alexandria, DC-VA-MD-WV metro area — 11.718 of every 1,000 jobs in the area.
How concentrated are Customer Service Representatives jobs in Washington-Arlington-Alexandria, DC-VA-MD-WV?
The location quotient is 0.7 — well below the national concentration. A quotient of 1.0 means the occupation's share of local employment equals its national share.
How much does take-home pay vary for Customer Service Representatives in Washington-Arlington-Alexandria, DC-VA-MD-WV?
From $29,778.04 a year at the 10th percentile wage ($35,640) to $56,911.18 at the 90th ($73,150), under the same single-filer assumptions in District of Columbia.
What is the total wage bill for Customer Service Representatives in Washington-Arlington-Alexandria, DC-VA-MD-WV?
About $1.85 billion a year — the BLS employment estimate of 36,750 multiplied by the mean wage of $50,240.
Sources and method
Wage data: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 estimates (released May 15, 2026), retrieved October 27, 2026 — bls.gov/oes. OEWS figures are survey estimates for May 2025, not job offers. Take-home pay is computed by this site's paycheck engine with 2026 federal and state rules; the method, and what the engine does not model, is documented in the paycheck methodology guide. Estimates only — not tax advice.